Smoke Wonderland - Return Policy

Thank you for shopping at Smoke Wonderland. We appreciate your business and want to ensure your satisfaction with our products. Please read our return policy carefully to understand your options for returns, replacements, or refunds.

1. Returns

1.1 Wrong or Damaged Items

If you receive the wrong order or your order arrives damaged, please contact us within 72 business hours of receiving the package by emailing us at info@smokewonderland.com. We will gladly assist you in resolving the issue.

1.2 Photo Requirement

To process a return for a wrong or damaged item, we require photographic evidence of the incorrect or damaged product(s). Please include clear photos of the item(s) in your email to expedite the resolution process.

2. Replacement or Refund

2.1 Replacements

Once we receive and verify the provided photos of the wrong or damaged items, we will initiate the process for sending you a replacement. If the item is out of stock, we may offer an alternative product or issue a refund.

2.2 Refunds

If you prefer a refund for the wrong or damaged item, we will process the refund to your original payment method. Refunds may take a few business days to reflect in your account.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The return request is initiated within 72 business hours of receiving the order.
• Photos of the wrong or damaged items are provided as requested.
• The item(s) must be in their original packaging.

4. Shipping Costs

Smoke Wonderland will cover the costs associated with shipping the replacement item(s) for wrong or damaged orders. However, the customer is responsible for shipping costs associated with returning the item(s) to us, unless otherwise specified.

5. Contact Information

If you have any questions or concerns regarding our return policy, please contact us at info@smokewonderland.com.